Moreover, the app makes it possible for you to watch your recorded shows and movies at any time and from anywhere. This offer is free for new customers who choose to purchase the Choice Package or above.
All existing customers can pay either upfront for the entire season or every month. The On-Demand library provided by the company is full of 4K movies and shows. To access more HD channels, you will have to upgrade to a higher tier package because goods things come at a price. It is worth mentioning the fact that to view channels in 4K resolution, you will need a 4K TV. In addition to this, the Restart Feature allows you to restart any live show with just one click so you never have to search for that show online on other platforms.
One huge advantage of getting satellite TV is the advanced equipment that comes along with the service. Since customers find it extremely unpleasant to have a satellite installed on their rooftop, DirecTV makes up for it by providing free installation, which is worth quite a fortune.
Furthermore, the company offers its cutting-edge technology of HD DVR that enables you to record up to five shows simultaneously with hours of storage capacity.
There is nothing more convenient than having all your utilities on a single bill at a discounted price. DirecTV brings the perfect opportunity for you to bundle multiple services in a single package.
When it comes to customer satisfaction, the service industry takes a serious hit due to the complaints of the users. Unlike DirecTV, many providers fail to deliver the expected services to their clients. DirecTV Support is known for its exceptional customer service throughout the country. The company has maintained its reputation over the years and is currently enjoying the 18th year of leadership in the department of customer satisfaction.
Internet companies are infamous for charging hidden costs. While some are avoidable, others are standard industry expenses that you have to pay. No matter what the costs are, you are entitled to know what you are paying for and DirecTV makes sure that its customers are fully aware of the costs that appear in their monthly bills. With that being said, let us take a look at all the DirecTV hidden costs so have a clear picture of what you are paying every month. If you have a remaining balance that will be indicated in the first section.
The channels section will show whatever extra channels you have and any seasonal subscription to have. The final section includes separate fees for things like Regional Sports, and sales tax which is going to change based on where you live. DirecTV has cancellation fees. They usually require a two-year contract and during the second year they tend to increase the prices for your regular monthly service.
This is done intentionally and you have the option of canceling in the middle of your contract but it will cost you significantly. Learn more about how to cancel your service successfully. You have taxes based on where you live and you might have things like a regional Sports fee depending on what packages you have but for the most part the hidden fees are things that happen on an occasional basis.
When you look at your DirecTV bill, there are a handful of hidden fees you might see now and again including:. However it is very important to recognize situations where you would be unknowingly charged a hidden fee like trying to call a customer service agent and make a payment over the phone. The first is using a small claims court.
If you use this option you need to make sure that you qualify for small claims court which has a maximum amount you can file for in compensation and limitations to what you can ask for compensation. Your situation might not qualify.
Once my two years of commitment expires I am out and will never come back. Horrible way to treat your clients. I was a loyal customer to directv for over 6 years. My bill doubled. Finally I got sick of it and cancelled. Never once did I receive a bill in the mail or any phone calls.
Absolutely disgusted with this company. We would get the typical call for a free month of these channels and would want a upgraded sports package, which we would declined or applied to our plan. No obligation with any of these channels so we would follow through and call and cancel them. So after 9 months of nothing being followed through with correctly based off what every manager and representative assured us about, we canceled.
We had only 5 months left of our 2 year contract and we were so fed up we just forked out the money to follow through with canceling.
Now another bill that was paid off is being held against us. One day we come home and our internet had been turned off. So we will not see a bill till of January. This is based off being charged for things he saw we were wrongly charged for and as a courtesy. Like always, nothing was applied.
We have a bill for this month and warning about our internet being turned off again. Never really had any issues with the quality. But the customer service aspect of this company is absolutely horrible and I feel like we have been more than patient with trying to get everything squared away with our account. I have been a long time subscriber to Directtv, on my own account or roommates over the past 10 years.
Trying to get Directtv and ATT internet installed in my new house was a nightmare. Their technicians were incompetent and never had the right equipment, so they had to return multiple times for both internet and tv, making us miss multiple days of work to sit around waiting for our appointments. They then tried to charge us upgrading fee to wireless boxes because that would be easier to install.
We then proceeded to wait on the phone for over an hour to speak with a customer service rep, finally speaking with over 8 people from 4 different departments, all of whom wasted minutes of our time just to finally tell us that they could not do anything but would need to transfer us to the department that could handle that, and EVERYONE saying they notated our account so the next person would see what we had been through so far.
How does a major technology and communications service provider just lose the connection 3 times during a service call? I guarantee they would not be having those connection issues if this was a sales call. We got so frustrated after 8 straight hours of dealing with this on our Saturday, after 3 other incidents, we just gave up and settled for the only option they provided us, to wait another 2 weeks for a new technician to come out and install our service.
Wow, this company is fraudulent. This company has been charging me more than ever since. When I call and complain they end up transferring me to other lines without providing an explanation and their supervisors click on me. That being said, so far knock wood I have never had a problem calling and getting it back. I have been a loyal customer for over 20 years. Starting last Fall, all contact with DirecTV has been horrible. The last 2 days continue to show how unreliable they have really become and they have a hard time be truthful.
Yesterday I called to drop to drop a service they had promoted before they started to charge me for the service. The rep I talked to hopefully did what I asked. While I was on the phone he told me I was eligible for a new equipment upgrade. I asked if it cost and I asked if I had to extend my contract. Great, I went ahead to get the upgrade to be done on Wednesday. The last thing I see on the email is statement that my contract will need to be resigned and it will be for 2 years.
So I have to call and cancel this upgrade. While on this call I tell them my service is not working correctly, sound sometimes goes when moving from record shows to live TV have to turn off TV and restart it and also when rewinding a show to the beginning it sometimes shuts off and goes live.
This was followed by another text setting up an appointment on Monday. I call them again and tell the foreign lady I had cancelled this earlier in the day. I also tell her I am hereby putting DirecTV on trial and will cancel my contract when it is set to end later next year since they will not go ahead and install the equipment.
It is like you are talking to a scripted robot. I could also write a book about our moving our service a year ago. If Direct TV did not disclose the exit fee, during your phone conversation, you could prevail in small claims. You would need to initiate another call, and record it from the beginning.
That way you would have them saying the conversation is recorded and could argue that they have no proof of any contract at all,. Then again, they may have mentioned the contract and penalty,.
If you are absolutely positive they did not……. Get em. I think its bullshit that the celular companies got this crap going in the first place. Greedy money grubbing leaches on society. Capitalism breeds greed and corruption. The corporations have no love for anything except more money and they could care less about anyone or anything else. On demand works half the time. I will be canceling here in the very near future, the cost are not worth the headaches when I can use online streaming and local channels and actually get what I pay for.
The unit downstairs has not been fixed and there is no timeline in site. If you are thinking of getting Direct TV? Spent 1 hour on the phone with Direct TV.
According to them, the package I purchased does not include sports channels , ,,, So here is the listing of channels that comes with the package I purchased and they are clearly included. You can see the channels for your self. This is awful awful awful. I love ATT. I have had it for years. They came out with this crap. So I joined and did a contract.
Cost me more to get same channels I had with spectrum. Expensive to break contract. I regretted this the day they installed it. It pixels, freezes, and always some stupid error.
Have to reboot the boxes all the time. If you dont catch that it is screwing up then you miss your scheduled programs you have to record.
The money is not worth the crappy tv shows either. On demand always has one issue or another. So you pay for stuff you either dont get properly or dont get at all, even tho contract says you do. You pay more money for the shows and they dont provide.
Worse decision I have ever made. Save your money, your time, and your sanity, go to cable. Directv is a joke. I was with dish for 10 years and much happier. I will definately be going back.
I have been a DirecTV customer since Less than a week later I realized the rep had changed my program plan to a lower plan, without my consent.
Fortunately I was able to get my plan restored. Today I called to get a new box since mine has been freezing up and again asked if I could get a monthly discount. Directv — impossibly bad customer service on top of a poor business model I have so many customer service horror stories about this company it would be impossible to detail them all here.
At a high level, in the past 1. The automated call service will most likely hang up on you if you do not indicate that you want to spend more money and if you actually speak with an agent they will hang up on you if the end of the workshift is approaching. Separately, it is evident that the Directv business model is setup to prey on nice people who dont constantly push back on incorrect or randomly rising charges.
If you have an option to avoid doing business with this company do so at all costs. Call centers are located overseas now and getting someone with the authority and the ability to assist with technological issues takes about 4 separate phone calls. Also, they tout their 4k boxes but they are having issues with them at present. I have been without my full service since November and all I get in response is that their engineers are still working on it.
Also, stores that normally have Directv sales reps Costco or Walmart have quietly disappeared leaving a display with brochures in place. I cancelled Directv due to poor customer service. All Fall no football on Saturday or Sunday.
My Directv account was id Directtv wished to contact me. I had direct tv yrs ago and had problems when the weather was bad which was annoying bc that is when you do want to watch tv. I have an older house. The direct tv draws too much on the internet and is causing me all kinds of issues. It has cost me more to switch, than it will supposedly save me!!! Cox cable has come out several times and things were disconnected by direct tv that caused me to have problems not only with my internet but my alarm system.
I called bc I have only been with them 2 weeks and have had 5 different repairmen out due to switching!!! The only remedy is for cable to run outside my house and a hole punched in the wall to install a new line to make the direct tv work. Direct tv said it is a valid contract and even though it has caused all kinds of problems with my system is not there problem.
They said they would waive the fee for their guy to come out!!! I finally have resolution! Yay for me! Here is the scoop:. Based upon the response, I signed up. No channels in the guide from my antenna. Tech told me that it was not possible and gave me an email address to contact corp. Here is the good part! In last two days i have called 24 times. I was read my terms and conditions and had money taken from my account.
My set up date was for feb 9th. I then called my now cable company asking when is my last bill cycle day and was told feb1st. I then called direct tv back to set up a new insatation day for the 1st instead of 9th. And this is were it all started. Now im told sorry that order was only put through for cable and we dont offer home phone and internet in your area.
I immediately ask to speak to suprivisor. He then tells me sorry the person who sold u this did it for the sale. Puts me on hold and phone hangs up. From this point on non stop hanging up every time im transfered to a supervisor.
Hung up on again 5 times. Time 6 i get suprivisor Zack Y all he would give me who tells me sorry nothing we can do. We didnt sell you anything until equipment is installed and since it wasnt because we dont offer them services in your area its not considered sale. At this point im mad, yelling, and beyond pissed. They took my money!!! They sold me services! They read my terms and conditions! They promised me all these rewards! Several times i asked him to get audio from the recorded line the so called had proving the hole conversation between me and woman who sold me non existing services but he refused.
Refused to give me a full name or employee id. I too was recording all 24 calls and conversations. I promise i will not let this go and i will be contacting BBB, attorney general, all news channels, leaving this review on all sites, and most importantly contacting my lawyer and taking this to court. I signed up for the choice package but, when I saw my first bill it included a sports package.
Totally unacceptable! Worst company ever to get anything resolved. I was promised many things when I signed up for Direct TV. Never received gift card that was promised, was told i did not need internet in order to have Direct TV, that was a lie, Cant watch any movies without the internet Also could not get any HD channels with out internet.
The area I reside did not have an internet provider provider at the time. When Verizon Fios came into our area I chose to cancel my contract with Direct TV due to the horrible customer service as well as all of the lies and because I needed internet to watch anything. I complained several times to try and get this resolved and it never was so I canceled Direct TV.
They are the ones that broke their promises to me. Why would I continue to pay for a service from a company that continues to promise things then lie about it when questioned. I was on the phone with them today for 2 hours trying to resolve this issue. I was transferred several times to someone they said would be able to help. The last transfer was to a Spanish speaking employee. Save yourself the drama and go else where.
Completely unorganized and disfunctional company I have ever had to deal with. This has got to be the worst service I have ever had. Day 1 installation: T he installer was terrible I was unable to understand anything he said. He installed the satellite in the center of the roof instead of screwing it to the side on the roof. I order the wireless boxes and he ran the line on the side of the house using my Christmas decoration hooks to hang the line.
I tried to contact Direct Tv and all I got was let me let you talk to a tech. I hate watching tv I feel like I got ripped off. I attempted to just switch back to u-verse but they just want me to talk to a tech. However, I find Direct TV to be worse. In fact MUCH worse. When I signed up, I was given a copy of a new customer sales order worksheet, which promised in writing, that my rate was guaranteed for 2 years. I had specifically never agreed to this and still have the signed agreement,.
My wife works from our house. They made a deal with Cox so that all employees in the Phoenix or Las Vegas areas are required to use Cox Communications for internet and we get it at a discount.
We told this to our salesperson at Direct TV and he said no problem and put it in writing. ATT cell phone service sucks in many parts of the area we live in. That came from the salesperson at the ATT cell store on Eastern. The store personnel have been asking for a new tower some time but they claim that they have been promised many times but it still goes nowhere. Frontline customer service agents and their superiors are powerless to give resolution to problems.
They have their standard scripts and then pass the call up to another person who is powerless. They then send your call up to another level of powerless people.
The only way to get resolution is to reach somebody in the executive levels. However, even then it was only after I threatened to make a phone call which would cancel a deal to get multi family homes that the owner was planning on having Direct TV wired up.
Finally, due to their dishonesty in keeping their end of agreements, their inferior internet, their spotty cell phone service and extremely frustrating customer service, I highly recommend never signing up for Direct TV. There are less expensive alternatives that give you better quality. The dumb rep lies to me saying she removed the charge and made my bill cheaper. Few days later the charge is still there.
I keep calling different departments and getting the run around. I wish I knew this before I ever signed up with them. Worst service ever. Big boxes with very small print. Instead of me clicking down to the program I want, it moves up until it goes into huge highlighted box. No recording date on programs I recorded so you might not watch them in proper order. I really liked the old menu and guide, I really dislike the new guide and menu.
Hi Dave! That sounds like a hassle for sure. However, 12 years with the company speaks for itself. Direct TV has been an absolute nightmare in every way possible.
We got a 50 inch tv, a tablet, And a smart watch. Seemed legit. The channels were all garbadge except like five. Twenty minutes of commercials per show. Terrible customer service, no one could manage to give us a straight answer about anything. We had to pause the service for six months because it was too much for us to afford tons of financial shit hitting the fan all at once.
We were probably charged upwards of fifteen hundred dollars over the span of nine months for nothing. Direct TV can burn in hell. Service is continually dropped, problems with the server, and crappy response times for service. The first time they were suppose to come out, I took the day off work, the appointment was for AM to AM. I call , they gave me , then then finally I ask to speak to an American in America, they could not guarantee I would get an American manager.
So I call back again, I finally spoke to an American who set me up with second appointment. Took the day off again. Technician showed up, he was just here to installing phone and internet. No one showed up to install TV. This should have been a simple move. So 2 weeks later I still have no TV, just internet and phone. With no date to have TV installed. I am so disappointed, after my phones are paid off we will seek service else where. Well due to the fact that I do have a credit rating of , I hit the roof.
So what do I do now? How can a Company charge outrageous fees for piss-poor service. If they say it is always available, then they lied to you just like they lied to me. I went back to my previous vendor.
Go elsewhere. It is NOT worth the headache. My account is still not setup correctly yet they are bugging me for payment, which I cannot pay because I cannot log on. I tried to get help to resolve the service issue and they sent the same technician who broke two of my collectibles when he banged into my furniture.
Now they say they will change me to get out of contract….. Try the fire stick first or a wire hanger or aluminum foil rabbit ears and you will get bette service!! Totaly agree. I have had 4 modems changed due to directtv upgrades, white screens, and lose service during rain storms.
Started using DirectTV in October I turn it on, and no sound, apparently my receiver is the problem. I inform them of the message I see, I wait for 5 minutes or so and they come back with sorry sir, you are not eligible. Wait 3 weeks and call back and maybe there will be something then.
I ask for a manager. Manager says if I wait 3 weeks I will get the upgrade for free. She says wait 3 weeks or pay. I ask why the other gentleman said I was not guaranteed in 3 weeks and I had to wait and see.
I said I have been a customer since and this is ridiculous when my account says I am eligible. They refuse to budge on the price at all. She said buy it from them then, and refused to do anything to help. Worst ever!
First off they raised the price on us. All kinds of problems. Sound cuts out, breaks down completely, no picture, no tv!
When it does work the shows or movies on demand are glitchy, they stop, rewind on their own, then go forward and go slow motion, lack OMG! Huge mistake. Constantly drops off. I would rate Direct TV negative stars.
Finally I gave them my time of day and 4hrs if being tossed from one dept to another, finally a lady from the customer loyalty dept took care half the issue. The print is ridiculously small No date and time at the top of the guide.
Hate the big blue highlighted box No recording date on recorded programs Can not rewind or fast forward on Demand programs. A fix for that would be a welcome improvement. I saw a dvr fix-it company online some time ago, maybe i can have them repair this one. Because what everyone here is describing sounds like a deal breaker.
The name of the fee, and the cost, depend not only on what service a customer receives but also on when they first established the account. DirecTV has a full guide to these fees on their site , detailing the amounts and outlining the relevant dates. See also 4 and 7. The lower-cost version that this consumer subscribes to covers all of the DirecTV equipment in the home — the dish, the remotes, and the receiver boxes — in the event of damage.
The more expensive versions of the plan provides those benefits and is also an insurance plan that covers some of the electronic devices TVs, tablets, PCs, sometimes phones in your home that you use for DirecTV.
See also 4 and 5. Not pictured: Any charges for on-demand or pay-per-view services, as well as credits, plan changes, installation fees, or other charges appear in their own separate, headlined sections as needed.
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