Across their coverage area, the average latency on Cox Internet speed tests is -1ms. In context, terrestrial Internet connections usually have latency in the 5—70ms range. Satellite broadband connections can be in the range of —ms. In this chart we show the average download speed across all 5,, users who ran a speed test on their Cox Communications internet connection in the last 12 months. Cox Internet speed test averages shown in the statistics area above are based on M-Labs data from the past twelve months.
M-Labs is one of the largest databases of public speed test information online, and is embedded in Google results as well as BroadbandNow.
Cox speed averages use 90th percentile statistics, which result in a better overall picture of their performance as a provider. These averages drop the low-quality tests near zero, which are almost always due to an error on the client side malfunctioning WiFi router, poorly configured home network, etc.
The exception is video chat platforms like Skype or Twitch, which need to send video files up as well as down. Cox upload speeds are usually above 5 Mbps, which is enough for the average user.
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Enter a zip code. Setup New Service: A Cox spokesperson told Ars that James and similar customers can keep their 30Mbps upload speeds if they upgrade to a newer modem.
But that option wasn't included in the email to customers, which created the impression that the upload-speed cut is mandatory unless they pay for a more expensive Internet plan. The different messages given to customers and an Ars reporter suggest that Cox is trying to get people to switch to the lower-upload speed plan and is only mentioning the option of keeping the existing plan as a last resort.
Based on what we've learned, customers who want to keep their current upload speeds and price should talk to a Cox customer-service rep and ask for that option if the rep doesn't mention it. Customers can keep their existing modems without losing Internet service entirely, but their upload speeds will be cut unless they upgrade to a new modem and choose to keep their existing plan.
Cox has about 5. James, who preferred to keep his last name unpublished, is not alone in getting the bad news. Jitter often results in packet loss and network congestion, effectively slowing your internet down. Jitter is measured in milliseconds ms.
Acceptable jitter rates should be below 30 ms. Bandwidth is the maximum amount of data that can be transmitted via internet connection within a specified amount of time. Though often mistaken for internet speed, bandwidth refers to the volume of data that can be sent rather than the rate in which it is sent. Bandwidth is traditionally measured in megabits per second Mbps. Take a look at these common issues that may be holding you back from blazing fast web speeds. Like most internet service providers, Cox Communications offers several different service plans that work on a tier system—the more robust the plan, the more expensive.
In the event that your Cox speed test results do not match up with what your plan offers, reach out to Cox Support to speak with a representative who can explain or mend your connectivity issue. Grating internet traffic slowdowns, absurdly long download times, and frequent WiFi disconnection are all tell-tale signs of a failing router.
Though WiFi routers are robust pieces of technology, they can break down with age just like any other digital device. The speed of your internet performance is largely dependent on two essential elements: bandwidth and latency. As mentioned before, when latency is too high, performance suffers.
Unfortunately, there are a number of factors that are out of your control when it comes to monitoring and managing network latency rates. Some geographic areas are more prone to the effects of congestion and throttling than others, and if you live among those areas, your web speed may suffer, too. If the device your testing on has any sort of malware or virus, your web connection will likely suffer. These malicious software programs can infect your computer and make your internet speeds crawl.
Spyware, in particular, can monopolize your internet connection and ruin your PC performance altogether. If you suspect a virus is terrorizing your broadband connection, consider running your system through an antivirus check. Doing so will help you determine whether or not a digital infection is the culprit behind your laggy web speeds.
Before grabbing your phone and dialing up Cox Support, check to see if there are any DIY ways to speed up your Cox internet connection without any professional assistance. Believe it or not, there are a number of easy, cost-free ways to make your internet connection work better for you. Whether that means terminating bandwidth-hogging programs or upgrading your internet plan, there are several viable avenues for speeding up your Cox internet.
Is your router in a random, isolated corner of your house? Oftentimes, your WiFi signal is only as good as you position it, so be sure to position your router in a central place.
Keep in mind that because WiFi signals travel perpendicularly, placing the router somewhere elevated, like a shelf, coffee table, or fireplace mantle, will yield far more impressive connectivity results than a router placed on the floor. Across the nation, the vast majority of people rely on WiFi. On top of that, Cox says that you don't need to worry about speed reductions once you've broken the cap. So, does Cox offer any plans with unlimited data?
The answer is yes, but only if you also bundle in Cox's Panoramic Wi-Fi modem and router rental and Cox Complete Care , which offers enhanced technical support. That's not a great deal, as you could incur a couple of overage charges on a standard plan each month and still be paying less.
Make that several overages each month if you don't care about Cox's modem or Cox Complete Care. For instance, let's say you've subscribed to Cox's cheapest plan, Starter The unlimited data is the bait on the hook here, and Cox is using it to reel you into paying for additional services you might not have even wanted in the first place. Unless you're going to incur at least three overage charges per month, on average, you should skip the unlimited data bundles and just stomach the occasional penalties.
Cox's rating with the American Customer Satisfaction Index improved by three points in , but that's still a few points below the category average. Internet providers are far from popular to begin with, and Cox is a little bit below average in terms of its customer satisfaction track record.
In , the American Customer Satisfaction Index gave Cox a score of 63 out of , which was two points better than the year before, and worse than the overall ISP average of Still, Cox's score tied it with Spectrum for second place among cable providers, and ahead of Windstream 61 , Mediacom 60 , Optimum 60 and Suddenlink The only cable provider that outscored Cox in was Xfinity, which finished with a score of Cox's strongest customer service rating came from the US East region, where J.
Power scored it just below the category average. Meanwhile, J. Power also takes its own look at ISP customer satisfaction each year. Cox was included in three of the four regions surveyed in We'll start in the East, where Cox finished with a score of out of 1, -- slightly below the overall region average of , and behind Verizon and Xfinity , but ahead of cable rivals Spectrum and Optimum Finally, Cox's most disappointing score came in the West region, where it had done well in This time around, its score of put it near the bottom, above only Mediacom and Frontier If fiber internet is available in your area, then you'll likely be better off going with that, as you can expect faster speeds particularly uploads and better value, too.
If not, then a cable provider like Cox is probably your next best option, with faster speeds than you'll get by going with DSL , satellite internet or with a fixed wireless connection. I can't say that you'll be getting a great value with Cox, though, especially given that other major cable providers like Xfinity and Spectrum offer faster plans for less per month.
Then again, if you're living in an area with limited options for high-speed internet, you might not have many other options. As for Cox's data caps, they might seem off-putting, but the terms surrounding them are about as reasonable as you'll find from an internet provider -- enough so that the company's over-inflated unlimited data bundles probably aren't worth it for most subscribers.
All of that makes Cox worthy of consideration for high-speed internet at home. Just remember to stay wary of those price hikes. Yes, you can. Like with most cable providers, Cox offers a variety of TV and internet bundles , along with bundles that include home phone service, security monitoring, and home automation.
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